PayPal Buyer Protection is offered to buyers
in an effort to make our online trading community a safe and secure place. At PayPal, your security is our top priority. With
PayPal Buyer Protection, buyers are eligible for up to $500.00 USD of coverage at no additional cost, for tangible items purchased
on RexTheDogWalker.com and paid for through PayPal.
If you need to file a claim on an item you've purchased,
please read through the requirements below. PayPal transactions can be covered by either PayPal Buyer Protection or the Buyer
Complaint Process depending on certain requirements. PayPal will determine the appropriate coverage for your claim during
the investigation process.
Buyers
PayPal helps you buy with confidence on RexTheDogWalker.
When you use PayPal to pay for a qualified listing, PayPal Buyer Protection provides $500.00 USD of additional coverage at
no additional cost.
Make sure a listing is covered before you make your purchase. To find
out, look for the PayPal Verified Seller icon on the Seller Information box on an Item's page. If your purchase
is not covered by PayPal Buyer Protection, it will likely be covered by PayPal's Buyer Complaint Process.
Before filing a claim we encourage you to work directly with your seller as most issues can be resolved through direct communication.
PayPal Buyer Protection
covers:
Items paid for with PayPal and paid to the seller's email
address associated with the listing (to make sure you pay the correct email address, use the grey Pay Now button found on
the listings on RexTheDogWalker.com)
Items or services not received at all or received significantly
different than what was described in the listing
Items purchased on RexTheDogWalker.com - when paying
for your item, make sure you select RexTheDogWalker.com Items as your Payment Type
Limitations:
You may only file one claim per PayPal payment
Claims must be filed within 30 days of the PayPal payment
Does not cover cases where you are disappointed with the services
you have received
You are limited to two PayPal Buyer Protection refunds per
calendar year. If this limit is exceeded, there is no guarantee for full recovery. You will be awarded only what can be recovered
from the seller. However, it is possible that the claim can be resolved through the Buyer Complaint Process.
You must be willing to provide information during the investigation
process. If we cannot obtain the necessary information the case may be cancelled without a refund.
Sellers
PayPal helps
your buyers feel more confident when purchasing on your site. When your buyers see the PayPal Buyer Protection icon on your listings,
they know their purchases are covered up to $500.00 USD at no additional cost. With this additional protection, buyer confidence
grows. Confident buyers will frequently return to you to make their purchases.
How to become eligible
for PayPal Buyer Protection:
At least 98% of your feedback is positive
You are a Verified member of PayPal
You use a Premier or Business PayPal account to accept payments
Your PayPal account is in good standing
Additional requirements:
You must select PayPal as an accepted payment option on your
site form or when using bulk listing tools such as Turbo Lister or Seller's Assistant
The item must be tangible (physical goods that are shipped)
You must receive payment to the PayPal account that made the
listing eligible to offer PayPal Buyer Protection
Here are some tips
to help you prevent claims from being filed against your merchandise:
Use a shipping service that can be tracked online. This will
help prove delivery if the need should arise.
Provide original photos of the actual item you are selling.
Photos of similar items or photos taken from other websites may not be considered during the claim investigation process.
Fully describe the condition and features of your item(s).
Include as much information as possible, and be clear and upfront when describing the current condition of the item.
Talk to your buyer during the transaction process. Open communication
can prevent claims from being filed.
If you're a seller and want to know if you're eligible for PayPal Buyer Protection, check to see if you're eligible here
